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jh55 collects and uses your account data only to run the services you access — your session details, wallet activity with Nagad, Rocket or Upay, and device interactions are handled according to this policy. Access to jh55 and the scope of this policy depend on your local law and eligible region.
This policy describes how jh55 collects, processes and retains personal data when you use our platform. We collect the information you provide during account creation — your contact details, login credentials and any identity verification steps shown in your account area. When you make a deposit or withdrawal through Nagad, Rocket or Upay, the transaction reference and wallet identifier are recorded as part of your account history; we do not store full mobile banking credentials on our servers. We also collect technical data your device sends automatically: IP address, browser type, operating system and session timestamps. This data helps us detect unusual login activity and keep your account secure. Cookies and similar technologies track your in-session behaviour so the platform can remember your preferences across pages. We retain transaction records for as long as required by applicable financial and data regulations, and we remove inactive account data according to our internal retention schedule. Where local law in Bangladesh or your eligible region places additional obligations on us or additional rights on you, those requirements take precedence. If you have questions about how a specific data point is used, the support routes in the section below are the right place to start.
Understanding what falls inside and outside this policy helps you know exactly where your data rights apply and where separate terms or third-party rules take over.
This policy covers all data collected when you log in, verify your identity or update your account details on jh55. Session tokens and authentication logs are included. The steps and fields shown in your account area are the authoritative guide to what we collect at login.
Deposit and withdrawal references processed through Nagad, Rocket or Upay appear in your jh55 account history and fall under this policy. The mobile banking side of those transactions is governed separately by your wallet provider's own terms.
Pages you view, game lobbies you open and device interactions within jh55 are logged as session data and fall under this policy. This includes which sections you navigate and how long a session runs, but not personally identifying details beyond your account.
Links to external sites, your mobile wallet provider's interface and any third-party identity verification steps operate under those parties' own privacy terms. jh55 is not responsible for data handling outside our platform boundary, and this policy does not extend to those services.
You have practical choices about the data jh55 holds on your account. You can review the personal details attached to your profile at any time by opening your account settings — the fields shown there reflect what we currently hold. If something is incorrect, you can update contact and verification details directly or submit a correction request through our support channel. You can ask us what data we hold beyond what is visible in your account, and we will respond through the same route. If you want to close your account, you can request deletion of your personal data; we will remove it to the extent permitted by our financial record-keeping obligations. These rights apply where consistent with Bangladesh law and your eligible region. To exercise any of them, use the contact routes listed in the support section below.
Open your account settings page to see the personal details and transaction history we hold. The fields shown there are a live view of your account data.
Update contact information and verification details directly in your account, or raise a correction request with our support team if the fields are locked or a discrepancy involves a wallet record.
If you want to know how a specific piece of information is used or retained, send a question through the support routes below. We respond to data questions through the same channel you used to ask.
Submit a deletion request via support if you want your personal data removed. We process these subject to financial record-keeping rules and will confirm what was removed and what must be retained.
If you have a question about your data, a correction to make or a deletion request to submit, use the routes below. We do not publish response time commitments, but every request is handled through the same queue and you will receive a reply at the contact point you used.
Open the support chat from your logged-in account page to reach the team directly. This is the fastest route for account-linked data questions.
Send a written request or data question to our support email address, which is published on the contact page inside your account area. Keep a copy of your message for reference.
The help centre linked from the main menu covers common account and privacy questions. Check there first for answers about data records, cookie settings and account closure steps.
We apply layered controls to keep your account data secure and limit who inside our operation can access it.
Personal data and wallet transaction references are stored on access-controlled infrastructure. Only staff with a specific operational need can query account records, and those access events are logged for review.
We use session cookies to keep you logged in and preference cookies to remember your settings. You can adjust cookie permissions through your browser settings; restricting certain cookies may affect how the platform behaves in your session.
Transaction records linked to Nagad, Rocket or Upay are kept for the period required by applicable financial regulations. Account preference data and inactive session logs are cleared on a rolling schedule. Request details through support if you want to know the specific retention period for a data type.
When we update this policy, the revised version is published at this address with an updated date at the top. If a change materially affects how your data is used, we will notify you through your registered contact details before it takes effect.
Real questions about how jh55 handles your data, what rights you hold and how to act on them.
We collect the contact details and identity information you enter during registration, plus the device and session data your browser sends automatically. Wallet transaction references from Nagad, Rocket or Upay are recorded in your account history when you make a deposit or withdrawal.
No. We record the transaction reference and wallet identifier for your account history, but your mobile wallet login details stay with your wallet provider. jh55 does not hold or have access to your Nagad, Rocket or Upay passwords or PINs.
Transaction records are kept for as long as financial regulations require. Account preference and inactive session data is cleared on a rolling internal schedule. If you want the specific retention period for a particular data type, contact support with your request and we will confirm in writing.
Yes. Submit a deletion request through the support chat or email route listed on this page. We will remove your data to the extent our financial record-keeping obligations allow and confirm what was deleted and what must be retained under regulation.
Access is restricted to staff with a specific operational need — for example, support agents resolving an account question or compliance staff reviewing a transaction. Each access event is logged. We do not sell your personal data to third parties.
We use session cookies to keep you logged in and preference cookies to remember your settings between visits. You can adjust or block cookies through your browser settings. Restricting certain cookies may affect platform functionality, such as having to log in again on each visit.